We respect your privacy and are committed to protecting your personal data.
Last updated: February 2025. This policy explains how Poon Hill Trek ("we", "us", "our") collects, uses, and protects your information when you use our website and services.
We may collect: (a) information you provide when contacting us or booking a trek (name, email, phone, address, passport details, health information as relevant); (b) information from your use of our website (IP address, browser type, pages visited); and (c) communications you send to us. We only collect what is necessary for providing our services and improving your experience.
We use your data to: process bookings and send confirmations; communicate with you about your trek; respond to enquiries; improve our website and services; comply with legal obligations; and, with your consent, send you updates and offers. We do not sell your personal information to third parties.
We process your data on the basis of: performing our contract with you (e.g. running the trek); your consent (e.g. marketing); our legitimate interests (e.g. website security, service improvement); and legal compliance where required.
We may share your information with: guides and partners involved in delivering your trek; service providers (e.g. email, hosting) under strict confidentiality; and authorities when required by law. We ensure such parties protect your data appropriately.
We retain your data only as long as needed for the purposes above (e.g. completing the trek, handling complaints, legal and tax requirements). After that, we delete or anonymise it where possible.
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure; we encourage you to use secure channels when sending sensitive information.
Depending on applicable law, you may have the right to: access your data; correct or update it; request deletion; restrict or object to processing; data portability; and withdraw consent. To exercise these rights, contact us at info@poonhilltrek.com. You may also lodge a complaint with a supervisory authority.
Our website may use cookies and similar technologies to improve functionality and analyse usage. You can adjust your browser settings to refuse or limit cookies; some features may not work fully if you do.
Our site may contain links to other websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.
We may update this policy from time to time; the "Last updated" date at the top will change. Continued use of our site after changes constitutes acceptance. For any privacy questions, contact us at info@poonhilltrek.com or via our Contact page.